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We will be closed July 24 through August 8th. All orders placed during this period will ship on August 9th.
Order Delivery
Payment Methods
Website Security
Jewelry Craftsmanship
Order Confirmation
Phone Orders
Silver Jewelry
Jewelry Care
Fundraiser
How to Order
Payment Policy
Shipping Rates and Policies
Return Policy
Copyrights and Trademarks
Q: Order Delivery
How soon will I receive my order?
A:
We ship orders Monday thru Friday. Once payment has been received orders will automatically be shipped out for you within 48hrs of your purchase.
Q: Payment Methods
What payment methods do you accept?
A:
We take Visa, Master Card, Discover, and American Express.
We also accept Money Orders and Personal checks.
If you are sending a money order or check please mail it to us at ...
Cherabella
PO Box 334
Stoughton, MA02072
Q: Website Security
Is your web site secure?
A:
Yes. When you place an order your credit card number, name, & information is kept STRICTLY CONFIDENTIAL and protected on a secure server with SSL 128-Bit Encryption Technology, the best & highest computer security. We want you to be comfortable that your shopping experience with us is safe and secure. The purchase area of our site is secure and all important information is encrypted for your protection. Your credit card information is NOT stored on our website.
Q: Jewelry Craftsmanship
Do you make this jewelry yourself?
A:
No, we do not make our jewelry. We only wish we could be that creative! We purchase all of our products from only the best manufacturers. We only work with manufacturers that offer the highest quality items with great prices that we can pass onto you. We do not offer custom orders, but if you have an idea you would like to share we would love to hear about it and see if it could be created.
Q: Order Confirmation
I think I placed an order, but I am not sure if it went through or not. How can I tell?
A:
If you received an order number, then we received the order successfully. You should get an email confirming your order.
Q: Phone Orders
Can I phone in my order?
A:
Yes! It is faster than sitting at a computer for hours and we can immediately answer any questions you may have. Call us toll free at 1 (888) 743 2329.
Q: Silver Jewelry
What are your silver items made of?
A:
Unless stated stamped sterling silver our products are made of Non-Tarnish Silver Rhodium. Silver Rhodium will preserve the beauty and shine giving the appearance of Sterling silver. Will virtually last forever. Silver rhodium is hypo-allergenic. Rest assured that we would never carry any products that would cause an allergic reaction.
Q: Jewelry Care
How do I care for my jewelry pieces?
A:
Tarnish is a product of oxidation, caused by interacting of silver jewelry or objects with certain elements such as oxygen or sulfur as well as with certain acids. Tarnishing on silver jewelry, when worn on a regular basis, usually does not occur. Storage for a prolonged time causes silver jewelry to tarnish. Do not wear your pieces in chorine pools, lakes, rivers or salt-water oceans. As this will take the luster and shine from your jewelry which will be hard if not impossible to ever get back. Never wear jewelry while you are doing any kind of rough work. Even though it can be pretty tough and durable, it can still bend and scratch under certain circumstances.
Q: Fundraiser
Do you do fundraisers?
A:
Yes! If you would like more information on how to purchase our products for your fundraiser, please visit http://www.cherabellafundraising.com
Q: How to Order
How do I place an order?
A:
To place an order online, click on the "Add to Cart" button next to each item. You can then check out or continue shopping and adding product to your cart. You will create an account that will store your personal information (i.e. name, email and shipping address), so the next time you shop with us, all you will have to do is log into your account. Please contact us for information on our wholesale and bulk order discounts.
You may also order via phone by calling 1-888-743-2329.
Q: Payment Policy
What are your payment policies?
A:
We accept Money Orders, Visa, MasterCard, Discover, American Express, and Personal checks.
All payments must be in US Dollars.
5% sales tax will be added to any order within Massachusetts.
All money orders and personal checks must be received within 7 days of your purchase otherwise your order will be cancelled. Personal checks will be held for 10 days or until cleared. If you are sending a money order or check please mail it to us at ...
Cherabella
PO Box 334
Stoughton, MA 02072
Q: Shipping Rates and Policies
What are your shipping rates and policies?
A:
We ship worldwide!
UNITED STATES AND CANADA:
We offer a low flat rate shipping rate of $3.95 for shipments to the United States and Canada.
We also offer the following expedited shipping services:
USPS Priority Mail
$6.50 Flat Rate 1-3 Business days
USPS Express
$17.95 Overnight Delivery
USPS Global Priority Mail
$9.00 Flat Rate 1-3 Business Days
OTHER COUNTRIES:
We ship worldwide via USPS Global Priority Mail at a flat rate of $9.00 per order. Depending on the size and dollar value of your order, you may be responsible for duties and taxes on your order upon arrival in your country.
PROCESSING TIME:
Orders (Standard and Express) are usually processed within 24hrs of your order being placed and will ship within 2 business days.
Q: Return Policy
What is your return policy?
A:
Your satisfaction is our number one priority. If you are not satisfied with your purchase for any reason, you may return any unused item for a refund, exchange or store credit subject to the terms Health regulations stipulate that certain items such as earrings that are soiled, worn, or damaged is considered to be in "other than new condition" and cannot be returned or exchanged. Please do not remove tags. Items without original tags, or in original packaging will not be accepted.
NO RETURNS ALLOWED FOR
Earrings
Edibles
Exchanges and Returns
All exchange/return requests must be received within 7 calendar days from the date your you received your order for your exchange/return to be granted. If you wish to exchange or return an item, please write your request on your original invoice and enclose it with the item(s). Shipping charges and gift wrap charges are non-refundable.
All returns require a Return Authorization Number before any credit will be given. For a Return Authorization number call us at (888) 743 2329, Monday through Friday, 10:00 AM to 4:00 PM PST or send us an email to info@cherabella.com
Please note the following:
All sales of closeout and sale merchandise are final and no returns will be accepted, so please be sure you choose the correct size and color when purchasing closeout items.
Orders placed over the weekend will be processed the following week.
All returns require a Return Authorization Number before any credit will be given. For a Return Authorization number send us an email or call us at 888-743-2329, Monday through Friday, 9:00 AM to 4:00 PM Pacific Standard Time , within seven (7) days of receiving your product.
All returned items must be unworn and in resalable condition with original tags/packaging.
We will accept returns for credit, exchanges or refunds.
Only the original sale price and sales tax will be refunded. Shipping costs and gift wrap charges are non-refundable.
Restocking fees up to 30% may apply if these return policies are not followed. Packages which are refused by the buyer and returned to us are subject to a 30% restocking fee.
On all exchanges/returns, customer is responsible for costs associated with sending the returned items. We advise you to insure your items or purchase delivery confirmation tracking to ensure the items reach us.
Certain items cannot be returned due to health regulations.
If you request a refund:
We will either issue a credit to your credit card or send you a refund check, depending on how you originally paid for your purchase.
If you paid by credit card, we will issue a credit to your charge card, allow 1-7 business days for it to be posted to your account. Shipping charges and gift wrapping charges are not refundable.
If you paid other than credit card, your refund will be mailed within 30 calendar days from the date we receive your return and we will send you a refund check. Shipping charges and gift wrap charges are non-refundable.
How To Return Your Item(s)
Step 1
Carefully package the item(s) to be returned and enclose instructions below indicating if you want a refund or an exchange. If you want an exchange, be sure to indicate which item(s) you would like to exchange. To ensure we are able to process your return, enclose one of the following and reason for your return:
Please include any of the following:
Your order number.
The name and address of the original purchaser.
A copy of your original packing slip, or
A copy of your order confirmation email.
A note telling us if you want a refund or an exchange
Step 2
Ship the package to:
Cherabella
PO Box 334
Stoughton, MA 02072
Please note: You are responsible for return postage and for insuring your package to guard against loss or damage.
Q: Copyrights and Trademarks
What is your copyright policy?
A:
All rights reserved. No part of this website, texts, graphic and pictorial material, can be used without the prior permission in writing of Cherabella.com.
All jewelry found on this site are in no way related, endorsed, or affiliated with the manufacturers, registered names, or trademarks mentioned throughout this website. Although some of our jewelry looks, feels like, and in some instances, are extremely similar to the originals they are not. They are not meant to be represented as the originals. They are in no way related to registered names. Cherabella.com is not owned or associated with any of the registered names or trademarks that are mentioned.
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